by Brian Hunt, AIC, CPCU | Dec 11, 2013 | Underwriting
Ever wonder where the phrase “window of opportunity” comes from? Time magazine may have been the first to use the phrase in its November 12, 1979, issue to describe a small space or short period to get something accomplished. A “window” exists in our underwriting...
by Helene Goldson | Oct 2, 2013 | Customer Service
Next week, October 7-11, is National Customer Service Week. I’ve never been much for “Hallmark holidays,” but they do serve as useful reminders. And I love an excuse to give a gift. So here is a small Customer Service Week gift that won’t need a vase or make anyone...
by Tim Burns | Sep 18, 2013 | Claims
The Tower Hill Claims department continues to develop resources using outside vendors to help exceed consumer expectations, assist with the claims process, and properly evaluate and pay claims. These resources also help carriers monitor indemnity and loss adjustment...
by Kathleen Davis, CPCU, CIC, ARM, API | Sep 4, 2013 | Compliance, Industry News, Underwriting
Well you don’t, but the Feds do. Before I get into that, can I just say that I think there’s a competition between the government and the insurance business to see who can come up with more acronyms. So far, I think it’s a push. The Office of Foreign Assets Control...
by Steve Shepherd | Aug 27, 2013 | Customer Service, Sales
This past Thursday, I started my day at 7:00 to set up for a From the Tower meeting in Palm Beach Gardens and ended my day up in Maitland, preparing for the next day’s session. I checked into my hotel room…feeling every bit of the exhaustion from speaking to a group...
