by Steve Shepherd | Sep 26, 2013 | Customer Service, Sales
While attending the Florida-Tennessee football game this past Saturday, I had a most pleasurable customer service experience…from a most unexpected place. It all happened…at one of the concessions stands. It was a perfectly humid, Florida day in “The Swamp,” and at...
by Kathleen Davis, CPCU, CIC, ARM, API | Sep 4, 2013 | Compliance, Industry News, Underwriting
Well you don’t, but the Feds do. Before I get into that, can I just say that I think there’s a competition between the government and the insurance business to see who can come up with more acronyms. So far, I think it’s a push. The Office of Foreign Assets Control...
by TJ Johnston | Jul 11, 2013 | Flood, Underwriting
When you review an Elevation Certificate and the Lowest Adjacent Grade (C.2.f on the form) is higher than the Base Flood Elevation (BFE; B.9 on the form) the probability is strong that the property address may qualify for a LOMC (Letter of Map Change). In many...
by Steve Shepherd | Apr 11, 2013 | Sales
Welcome Spring! Time to open the windows, clean house and breathe in the fresh air… Of course, if you’re like my wife…that would be a bad idea…since she is allergic to just about everything under the sun. And, I mean…everything. So, as we say in our household during...
by Steve Shepherd | Mar 21, 2013 | Sales
While in Orlando this past week, I was speaking with a group of independent agents about knowing the customer. And, I mentioned that one of the keys to successful sales was taking care of the customer’s needs, beliefs and values. Throughout the afternoon, I...
