Knowing the Customer

Knowing the Customer

While in Orlando this past week, I was speaking with a group of independent agents about knowing the customer. And, I mentioned that one of the keys to successful sales was taking care of the customer’s needs, beliefs and values. Throughout the afternoon, I...
Selling Is a Conversation

Selling Is a Conversation

The main objective of family-owned restaurants, dry cleaners, fitness centers and florists…is to sell their wares and services in order to gather interest, to stay in business…and, to ultimately make a profit. For many entrepreneurs within our local communities,...
The Challenge

The Challenge

“The value of a man should be seen in what he gives and not in what he is able to receive.” ~ Albert Einstein The 2012 holiday season is complete… The distinct sound of the Salvation Army bells have ceased to toll through the cool air… And, shopping for a prime...
The Value of History

The Value of History

While visiting with one of our agents this past week in Valrico, Florida…I couldn’t help but ask the agent about the history of this quaint community. Main Street was a meager 100 yards long…if that. So, a walk ensued…with the agent, and ‘Bella,’ the office Chihuahua....
On Gutter Balls and Strikes

On Gutter Balls and Strikes

I hadn’t bowled in quite a few years…but last night I had the opportunity to do so with a large group of friends and co-workers. Today, I firmly believe…that my arm is going to fall off. And, oh…the competition. The mocking, the side bets, and the “getting in your...