Getting a Jump on the Competition

Getting a Jump on the Competition

Christmas carols on the radio… Don’t know about you…but, to me, the Christmas carols appear to have started playing 24 hours around the clock…around mid-October. The Halloween clearance aisles weren’t even clearance aisles, and the Christmas decorations were making...
Cooking With Value

Cooking With Value

While walking down the aisles at Publix, we commonly see out of the corner of our eye…an employee quietly hawking a morsel of a new cookie, or a sampling of a different type of cheese, or perhaps offering coupons for dryer sheets. In most instances, we will stop out...
Five-Star Customer Service

Five-Star Customer Service

This past Thursday, I started my day at 7:00 to set up for a From the Tower meeting in Palm Beach Gardens and ended my day up in Maitland, preparing for the next day’s session. I checked into my hotel room…feeling every bit of the exhaustion from speaking to a group...
Summer’s Halfway Point

Summer’s Halfway Point

Summer is halfway over. Sorry for the sobering reminder, folks! For the past 15-16 years, my ‘structure clock’ has been put out of whack by the summer months…June through August…when my kids have been out of school. I love organization…and, I relish getting up at 5:30...