Cooking With Value

Posted by on Oct 17, 2013 in Articles, Sales |

While walking down the aisles at Publix, we commonly see out of the corner of our eye…an employee quietly hawking a morsel of a new cookie, or a sampling of a different type of cheese, or perhaps offering coupons for dryer sheets. In most instances, we will stop out of sheer indulgence (or hunger) and chow down on the thimble-sized portion of cookie; and sometimes we graciously wave a “no thanks” and move on down the aisle....

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An Eye-Opening Experience

Posted by on Sep 26, 2013 in Customer Service, Sales |

While attending the Florida-Tennessee football game this past Saturday, I had a most pleasurable customer service experience…from a most unexpected place. It all happened…at one of the concessions stands. It was a perfectly humid, Florida day in “The Swamp,” and at the onset of the second quarter I was ready for a nice, big cup of something. But…what? Let’s see, Pepsi, Gatorade, lemonade, water…something good, something...

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Five-Star Customer Service

Posted by on Aug 27, 2013 in Customer Service, Sales |

This past Thursday, I started my day at 7:00 to set up for a From the Tower meeting in Palm Beach Gardens and ended my day up in Maitland, preparing for the next day’s session. I checked into my hotel room…feeling every bit of the exhaustion from speaking to a group of agents in South Florida and driving to my next destination three hours away…in the rain. Ahead of me that evening was a dinner meeting with my Tower Hill team, and I had...

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Back to School

Posted by on Aug 20, 2013 in Sales |

Well, friends…the time has come. I am getting my 2-20 license. Yep…you heard me correctly…I will not only have my license this coming October, but I will also be able to identify with all of you as well. You can either congratulate me…or console me. Either works. So lately, I have been painstakingly studying via the online course, reading and highlighting the study manual, taking notes, reviewing the flash cards…and then, one-by-one,...

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Summer’s Halfway Point

Posted by on Jul 15, 2013 in Sales |

Summer is halfway over. Sorry for the sobering reminder, folks! For the past 15-16 years, my ‘structure clock’ has been put out of whack by the summer months…June through August…when my kids have been out of school. I love organization…and, I relish getting up at 5:30 in the morning to walk the dog, feed the dog…wake the kids, feed the kids…get the kids off to school…watch the morning news with my cup of coffee…and, get myself...

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A Salute to Those Who Have Served

Posted by on Jun 27, 2013 in Sales |

This past weekend my wife Terry and I had the delightful opportunity to meet a neighbor a few streets over within our subdivision. While walking our family beagle, ‘Charlie’, we happened upon an elderly man, who previous to this day, we only spoke to briefly in passing…or, waved at from the curb as we hurried by…always glancing upon him as he sat in his garage peering over his table full of knick-knacks. As we passed his house on this...

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