by Steve Shepherd | Oct 17, 2013 | Articles, Sales
While walking down the aisles at Publix, we commonly see out of the corner of our eye…an employee quietly hawking a morsel of a new cookie, or a sampling of a different type of cheese, or perhaps offering coupons for dryer sheets. In most instances, we will stop out...
by Steve Shepherd | Sep 26, 2013 | Customer Service, Sales
While attending the Florida-Tennessee football game this past Saturday, I had a most pleasurable customer service experience…from a most unexpected place. It all happened…at one of the concessions stands. It was a perfectly humid, Florida day in “The Swamp,” and at...
by Steve Shepherd | Aug 27, 2013 | Customer Service, Sales
This past Thursday, I started my day at 7:00 to set up for a From the Tower meeting in Palm Beach Gardens and ended my day up in Maitland, preparing for the next day’s session. I checked into my hotel room…feeling every bit of the exhaustion from speaking to a group...
by Steve Shepherd | Aug 20, 2013 | Sales
Well, friends…the time has come. I am getting my 2-20 license. Yep…you heard me correctly…I will not only have my license this coming October, but I will also be able to identify with all of you as well. You can either congratulate me…or console me. Either works. So...
by Steve Shepherd | Jul 15, 2013 | Sales
Summer is halfway over. Sorry for the sobering reminder, folks! For the past 15-16 years, my ‘structure clock’ has been put out of whack by the summer months…June through August…when my kids have been out of school. I love organization…and, I relish getting up at 5:30...
by Steve Shepherd | Jun 27, 2013 | Sales
This past weekend my wife Terry and I had the delightful opportunity to meet a neighbor a few streets over within our subdivision. While walking our family beagle, ‘Charlie’, we happened upon an elderly man, who previous to this day, we only spoke to briefly in...
