Cooking With Value

Cooking With Value

While walking down the aisles at Publix, we commonly see out of the corner of our eye…an employee quietly hawking a morsel of a new cookie, or a sampling of a different type of cheese, or perhaps offering coupons for dryer sheets. In most instances, we will stop out...
An Eye-Opening Experience

An Eye-Opening Experience

While attending the Florida-Tennessee football game this past Saturday, I had a most pleasurable customer service experience…from a most unexpected place. It all happened…at one of the concessions stands. It was a perfectly humid, Florida day in “The Swamp,” and at...
Five-Star Customer Service

Five-Star Customer Service

This past Thursday, I started my day at 7:00 to set up for a From the Tower meeting in Palm Beach Gardens and ended my day up in Maitland, preparing for the next day’s session. I checked into my hotel room…feeling every bit of the exhaustion from speaking to a group...
Back to School

Back to School

Well, friends…the time has come. I am getting my 2-20 license. Yep…you heard me correctly…I will not only have my license this coming October, but I will also be able to identify with all of you as well. You can either congratulate me…or console me. Either works. So...
Summer’s Halfway Point

Summer’s Halfway Point

Summer is halfway over. Sorry for the sobering reminder, folks! For the past 15-16 years, my ‘structure clock’ has been put out of whack by the summer months…June through August…when my kids have been out of school. I love organization…and, I relish getting up at 5:30...
A Salute to Those Who Have Served

A Salute to Those Who Have Served

This past weekend my wife Terry and I had the delightful opportunity to meet a neighbor a few streets over within our subdivision. While walking our family beagle, ‘Charlie’, we happened upon an elderly man, who previous to this day, we only spoke to briefly in...