by Steve Shepherd | Jan 2, 2014 | Leadership
It’s that time of year when we are all determined to make our New Year’s resolutions stick…holding them near and dear to our hearts…and our mid-sections. Until, that is…the third week of January. Try as we might…we will most certainly find that one little excuse that...
by Steve Shepherd | Dec 4, 2013 | Sales
Well…another year has passed. Nothing thrilling happened in our state this hurricane season…only a little brush of excitement from Tropical Storm Andrea over north Florida early in the season…and Tropical Storm Dorian, which fizzled out just before hitting the eastern...
by Steve Shepherd | Nov 21, 2013 | Marketing, Sales
Christmas carols on the radio… Don’t know about you…but, to me, the Christmas carols appear to have started playing 24 hours around the clock…around mid-October. The Halloween clearance aisles weren’t even clearance aisles, and the Christmas decorations were making...
by Steve Shepherd | Oct 17, 2013 | Articles, Sales
While walking down the aisles at Publix, we commonly see out of the corner of our eye…an employee quietly hawking a morsel of a new cookie, or a sampling of a different type of cheese, or perhaps offering coupons for dryer sheets. In most instances, we will stop out...
by Steve Shepherd | Sep 26, 2013 | Customer Service, Sales
While attending the Florida-Tennessee football game this past Saturday, I had a most pleasurable customer service experience…from a most unexpected place. It all happened…at one of the concessions stands. It was a perfectly humid, Florida day in “The Swamp,” and at...
