Did you know that over 50 percent of claims involve water damage? Some examples include pipe, supply line, and appliance failures, as well as roof or window leaks. It is very important that any damage caused by water is addressed and remediated early on during the life cycle of the claims process.

One of the many resources available to Tower Hill customers is our Preferred Water Extraction Program. Tower Hill recommends that homeowners do not attempt to deal with the water damage themselves. A better solution is to hire a certified water restoration professional. Tower Hill maintains a database of certified water extraction vendors that must meet strict guidelines to ensure superior customer service. As an added value to the policyholder, our knowledgeable Customer Service Representatives can put the policyholder directly in touch with one of our  preferred water extraction vendors while on the line. This practice guarantees our policyholders have a trained professional in their home to assist in the drying process.

Prompt response to drying out the home is crucial in preventing further damages. Experiencing a water loss to your home can be extremely stressful, so help your customers by directing them to the Water Extraction Services section of THIG.com. There, customers will find a direct link to our preferred water extraction vendors in their area.  If you have any questions, feel free to ask one of our Customer Service Representatives at (800) 342-3407.

Tim Burns

About Tim Burns

Vice President, Claims
Tower Hill Insurance Group

Mr. Burns has a BBA degree in Banking and Finance from Hofstra University. Prior to joining Tower Hill in May 2005, he worked 15 years with Liberty Mutual Insurance holding various field adjuster, Supervisory, and Regional Management positions. He currently oversees and manages Tower Hill’s daily and catastrophic response, inside and field claims staff, Commercial, SIU, Liability, Subrogation, Vendor programs, and the Claims Administration/Operations unit.