by Lem Purcell | May 23, 2013 | Technology
This week’s article comes courtesy of our Systems department, which is currently making great efforts to upgrade and enhance Tower Hill’s RPM (Rating & Policy Management) agent portal. In the process, we’ve discovered that a significant number of RPM users are...
by Steve Shepherd | Jan 31, 2013 | Sales
The main objective of family-owned restaurants, dry cleaners, fitness centers and florists…is to sell their wares and services in order to gather interest, to stay in business…and, to ultimately make a profit. For many entrepreneurs within our local communities,...
by Helene Goldson | Dec 6, 2012 | Customer Service
If there is one thing that I’ve learned from living in two countries and a few states, it’s that broad generalizations about people rarely work. Case in point: I am constantly told that “older customers don’t like email or the Internet.” In reality, if you look at the...
