When Replacement Cost Doesn’t (Replace)

When Replacement Cost Doesn’t (Replace)

If you said your policy provided replacement cost coverage for all your stuff, it might not stop conversation at a cocktail party, but it would give you a warm and fuzzy feeling.  After all, it certainly sounds better than actual cash value (ACV).  Let’s check a few...
Knowing the Customer

Knowing the Customer

While in Orlando this past week, I was speaking with a group of independent agents about knowing the customer. And, I mentioned that one of the keys to successful sales was taking care of the customer’s needs, beliefs and values. Throughout the afternoon, I...