by Brian Hunt, AIC, CPCU | Aug 11, 2015 | Articles, Underwriting
Have you experienced this before? I drove past my childhood home for the first time in years. I stopped my car across the street and double-checked that I had the correct address. The house and yard looked so much smaller than I’d remembered. The house was built in...
by Helene Goldson | Oct 2, 2013 | Customer Service
Next week, October 7-11, is National Customer Service Week. I’ve never been much for “Hallmark holidays,” but they do serve as useful reminders. And I love an excuse to give a gift. So here is a small Customer Service Week gift that won’t need a vase or make anyone...
by Kathleen Davis, CPCU, CIC, ARM, API | Mar 4, 2013 | Underwriting
In the world of personal lines insurance, a residence employee is “an employee of the policyholder whose duties are related to the maintenance or use of the residence premises, including household or domestic services”. They can also “perform similar duties elsewhere...
