by Helene Goldson | Oct 2, 2013 | Customer Service
Next week, October 7-11, is National Customer Service Week. I’ve never been much for “Hallmark holidays,” but they do serve as useful reminders. And I love an excuse to give a gift. So here is a small Customer Service Week gift that won’t need a vase or make anyone...
by Helene Goldson | Aug 1, 2013 | Customer Service
When we ask customers what they think of Tower Hill, they often respond “I can’t really answer until I have a claim.” We are always ready for that challenge, but if a major storm makes landfall in Florida, your Tower Hill customers depend on us to be even...
by Helene Goldson | Jun 6, 2013 | Customer Service
Today, June 6, is the 29th anniversary of the day Tetris hit the world market. When I saw that tidbit of trivia, it got me thinking about how Tetris can teach a lesson about Sales. In case you are one of the three people in the world who haven’t played it, Tetris...
by Helene Goldson | Apr 4, 2013 | Customer Service
This is a story about monkeys and peanuts and customer feedback. They are connected, just bear with me. At the primate sanctuary where I volunteer, I have become fast friends with Max. A 28-year-old capuchin monkey, Max grooms my arms, holds my hand with his tail, and...
by Helene Goldson | Dec 6, 2012 | Customer Service
If there is one thing that I’ve learned from living in two countries and a few states, it’s that broad generalizations about people rarely work. Case in point: I am constantly told that “older customers don’t like email or the Internet.” In reality, if you look at the...
