by Steve Shepherd | Sep 26, 2013 | Customer Service, Sales
While attending the Florida-Tennessee football game this past Saturday, I had a most pleasurable customer service experience…from a most unexpected place. It all happened…at one of the concessions stands. It was a perfectly humid, Florida day in “The Swamp,” and at...
by Tim Burns | Sep 18, 2013 | Claims
The Tower Hill Claims department continues to develop resources using outside vendors to help exceed consumer expectations, assist with the claims process, and properly evaluate and pay claims. These resources also help carriers monitor indemnity and loss adjustment...
by Lem Purcell | Sep 12, 2013 | Marketing, Technology
There’s a lot of snake oil in the business of Search Engine Optimization. In my position, I see a ton of it – usually in my spam folder – and hear stories from the field that make me cringe. There are, however, a handful of quality SEOs out there that consistently...
by Kathleen Davis, CPCU, CIC, ARM, API | Sep 4, 2013 | Compliance, Industry News, Underwriting
Well you don’t, but the Feds do. Before I get into that, can I just say that I think there’s a competition between the government and the insurance business to see who can come up with more acronyms. So far, I think it’s a push. The Office of Foreign Assets Control...
